Privacy Policy
Effective Date: 1st June, 2026
Hotel Francilia ("we," "our," or "us") is committed to protecting the privacy and personal information of our guests, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, make reservations, visit our website, or interact with us.
Information We Collect
We may collect the following types of information:
Personal Information
Full name
Phone number
Email address
Residential or mailing address
Identification details where required by law
Payment and billing information
Reservation Information
Check-in and check-out dates
Room preferences
Special requests
Booking history
Website Information
IP address
Browser type
Device information
Cookies and usage data
Website interaction and analytics data
How We Use Your Information
We use the information collected to:
Process and manage reservations
Provide accommodation and hospitality services
Communicate with guests regarding bookings and inquiries
Process payments and refunds
Improve our services and guest experience
Send important updates and promotional offers (where consent is provided)
Comply with legal and regulatory obligations
Information Sharing
Hotel Francilia does not sell, rent, or trade personal information to third parties.
We may share information with:
Payment processing providers
Government or regulatory authorities when legally required
Service providers who assist in operating our business
Law enforcement agencies where required by applicable laws
Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website functionality
Analyze visitor behavior
Enhance user experience
Remember user preferences
Users may choose to disable cookies through their browser settings; however, some website features may not function properly.
Retention of Information
We retain personal information only for as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Your Rights
Subject to applicable laws, you may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of personal data where permitted by law
Withdraw consent for marketing communications
Request information regarding how your data is processed
Third-Party Links
Our website may contain links to third-party websites. Hotel Francilia is not responsible for the privacy practices or content of external websites.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will become effective upon publication on our website.
Contact Information
If you have questions regarding this Privacy Policy or how your information is handled, please contact us:
Hotel Francilia
Akaikrom, Cape Coast, Ghana
Phone: +233 553 416 125
Email: support@hotelfrancilia.com
By using our website or services, you acknowledge that you have read and agree to this Privacy Policy.